Terms & Conditions

11:24, Saturday 8th November 2025

Please continue to arrive to your appointments alone. Only yourself having the treatment will be allowed in to the treatment room. Children are not permitted into the salon due to insurance purposes. Unfortunately we will not be able to offer a waiting area if you bring anyone with you. 

• Please arrive to your appointments on time, you may be offered to take a seat in our reception area if your therapist is not ready for you, however if the area is already busy you may still be asked to wait outside.
• Lastly, we want to reassure you that our cleaning and health and safety practises are still in place and kept to the highest of standards. 

Cancellation policy

We must receive 24hours notice to cancel your appointment. If less than 24hrs notice is given, A 50% charge of the cancelled treatment/s will be taken before you are rebooked again. This includes cancellations due to covid. If your card details are saved to your customer account, your card will be charged automatically. This is based at our discretion. Missed appointments will also be charged the 50% fee. 

Deposits 

Please note all deposits paid are non- refundable. They may be transfered to a different appointment if more than 24hrs change notice is given. 

Consultation Forms & Patch tests

All clients are required to fill a consultation form before any treatment is carried out. This is to be renewed every 6 months, and every time if/when any medical information has changed for you. Please inform us if any medcial hsitroy has changed. 

If you have not had a tinting, lash lifting, or eyelash extension service with us in the last 6 months you will be required to be re-patch tested at least 48hrs before your appointment. Please contact us to arrange this prior to your appointment. NovaLash patch tests can be booked online. If you fail to arrive for your patch test and then less than 48hrs is before your appointment, you will loose you deposit and be required to pay for another one. 

If you have have shown any symptoms of coronavirus or have had coronavirus, we strongly recommend being re-patch tested even if you have had the treatment within the last 6months. There are reports that your body may react to certain products differently after having coronavirus/ vaccines.

Sophie is not currently accepting new lash clients. if you do not already see Sophie for NovaLash appointments, please do not book with her.

Thank you for your co-operation.