Terms & Conditions

14:05, Friday 9th June 2023

COVID 19 policies 

With restrictions and rules changing on 25th Feb 22', we would like you to read our current salon policies in which we have in place to keep our staff, clients and visitors safe and well In a small, close contact environment. 

• You still are required to wear a mask when in the salon, and during your treatment. Our therapists and staff will also be following this policy. If you are exempt, please contact us prior to booking an appointment with us to discuss further. We appreciate all of our clients understanding. 
• Please do not come to an appointment if you have tested positive for Covid19. Please have a negative lateral flow test, or wait at least 7days from testing positive, before you enter the salon. 
• Please keep us up to date with any recent vaccines you have had (and also any other changes in medical/medication history). We need to know these details for insurance purposes and to prevent any possible allergic reactions to certain treatments. It is advised to wait 14days after any vaccine/booster before having a NovaLash, tinting or lash lifting treatment, and it is also advised to be re patch tested for tinting and lash lifting treatments. 
• Please continue to arrive to your appointments alone. Only yourself having the treatment will be allowed in to the treatment room. Children are not permitted into the salon due to insurance purposes. Unfortunately we will not be able to offer a waiting area if you bring anyone with you. 
• Please arrive to your appointments on time, you may be offered to take a seat in our reception area if your therapist is not ready for you, however if the area is already busy you may still be asked to wait outside.
• Lastly, we want to reassure you that our cleaning and health and safety practises are still in place and kept to the highest of standards. 

By booking an appointment you are agreeing to the following-
I have not been in close contact with anyone that has had covid19 (or shown symptoms)in the last 2 weeks.

I have not shown any Covid 19/Cold/Flu/Sickness related symptoms in the last 2 weeks. 

I will follow all salon rules to keep myself, the staff, and other clients safe.

I agree to bring a mask to wear in the salon and during my appointment, if I do not bring a mask I am happy to purchase one from Glow. If you are excempt from wearing a mask, you must tell us at the time of booking the appointment as we may need to make adjustments to your treatment/ therapist.

Covid Vaccines
Please allow 14 days from having your 1st/2nd/booster vaccine before booking a NovaLash, tinting and lash lifting appointments/patch testing. This is advisory and your rights are not affected. 

If you do not agree to any of the above, please contact us or cancel/rearrange your appointment. 

Cancellation policy

We must receive 24hours notice to cancel your appointment. If less than 24hrs notice is given, A 50% charge of the cancelled treatment/s will be taken before you are rebooked again. This includes cancellations due to covid. If your card details are saved to your customer account, your card will be charged automatically. This is based at our discretion. Missed appointments will also be charged the 50% fee. 

Deposits 

Please note all deposits paid are non- refundable. They may be transfered to a different appointment if more than 24hrs change notice is given. 

Consultation Forms & Patch tests

All clients are required to fill a consultation form before any treatment is carried out. This is to be renewed every 6 months, and every time if/when any medical information has changed for you. Please inform us if any medcial hsitroy has changed. 

If you have not had a tinting, lash lifting, or eyelash extension service with us in the last 6 months you will be required to be re-patch tested at least 48hrs before your appointment. Please contact us to arrange this prior to your appointment. NovaLash patch tests can be booked online. If you fail to arrive for your patch test and then less than 48hrs is before your appointment, you will loose you deposit and be required to pay for another one. 

If you have have shown any symptoms of coronavirus or have had coronavirus, we strongly recommend being re-patch tested even if you have had the treatment within the last 6months. There are reports that your body may react to certain products differently after having coronavirus/ vaccines.

Thank you for your co-operation.